We're OnBio, and we take care of your details the way we take care of your power: carefully and without fuss. This page explains what personal information we collect, why we collect it, and how you can ask us about it. Last updated 10 November 2026.

Who we are

OnBio Limited, Company No. 09226874.
Registered office: Handy Cross Farm, Wycombe Road, High Wycombe, HP10 9QD.

OnBio Limited is the controller of the personal information described here. Our Data Protection Controller is Tom Crooke, and you can reach him at data.controller@onbio.co.uk.

What we collect

When you contact us, ask for a quote, order fuel or hire equipment, or sign up to hear from us, we may collect your name, your company or production, your email address and phone number, delivery or site address, and the details of your enquiry or order. That includes messages sent by email, phone or WhatsApp, and anything you type into the forms on this site.

When you visit this site we also collect basic technical information, such as your IP address, browser, device and the pages you look at, using cookies and similar tools. You can read more on our cookies page.

We don't ask for sensitive personal information such as health details, and we don't collect information about criminal convictions.

How we use it

We use your information to reply to your enquiries, set up accounts, deliver fuel and hire equipment, take payment and keep our records. If you've signed up to hear from us, we'll send occasional news and updates about OnBio. You can opt out at any time and we'll stop.

The legal reasons we rely on are: carrying out or preparing a contract with you; our legitimate interests in running OnBio and replying to people who get in touch; meeting legal and accounting duties; and your consent where we ask for it, for example for email updates.

Who we share it with

We only share information with people who help us run OnBio, such as our website host, email and customer-record services, analytics providers such as Google, and payment and delivery partners. They may only use it to provide their service to us. Some of these providers are based outside the UK, and where that happens we make sure appropriate protections are in place.

We may also share information where the law requires it.

How long we keep it

We keep your information only for as long as we need it for the reasons above, including any legal, tax and accounting requirements. When we no longer need it, we delete it or make it anonymous.

Your rights

You can ask us to:

• tell you what information we hold about you and give you a copy;
• correct anything that's wrong or incomplete;
• delete your information, where there's no good reason for us to keep it;
• restrict how we use it, or object to us using it;
• give you your information in a portable format, where that applies; and
• stop sending you marketing, which you can do at any time.

To use any of these rights, email data.controller@onbio.co.uk.

Links to other sites

This site links to other websites, such as Instagram and LinkedIn. We don't control those sites and aren't responsible for their privacy practices, so please check their policies.

Questions or complaints

If you have a question or concern, please tell us first at data.controller@onbio.co.uk and we'll do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

If we change how we use your information, we'll update this page and the date at the top. Please let us know if your details change so we can keep them accurate.